Policies

How to price the priceless

Modani Pricing Policy

All prices are Modani`s suggested retail price inclusive of V.A.T.
The prices of gem-set models are dependent on market fluctuations and therefore subject to variations.
Modani reserves the right to modify the prices and models on this website at any time.
The consequence of unique craftmanship

Models availability

All Modani jewels are created and assembled by hand with the utmost care to ensure exceptional quality. Some models take more time to produce due to their production complications and material sourcing, Such high standards naturally restrict our production capacity and, at times, the demand for our jewels outpaces this capacity.
Therefore, the availability of certain models may be limited. New Modani jewels are exclusively sold by Modani Antwerp store and online store, who receive regular deliveries and independently manage the allocation and sales of jewels to customers.
Official Modani sales team can provide information on the availability of rare gem pieces.



Our Guarantee

Return and Exchange Policy

This Return and Exchange Policy details your options on your right to cancel an order, how you can exchange your purchase and your rights in relation to obtaining a voucher.
Right to cancel
You have the right to cancel your online order within the first hour after you have placed your order and are free of charges. To cancel your online purchase, you can contact our client service and follow the instructions that will be given to you, or you can send us an email to: info@modanidiamonds.com quoting your order number.

*Please note that tailor-made designs cannot be cancelled after the 3D design is approved by you.
Exchange process
Should you wish to exchange a product purchased on our website with another Modani product, you may do so within 30 days of receiving your order, provided that the exchange complies with our terms and conditions.

How to exchange an item online
To exchange a product online, contact us within 14 days upon your receipt and request an exchange via email.
Please include the following details:
  • Your order number
  • Reference number of your purchased product
  • Referenced number of the new product you want to exchange your purchase with
  • Email address
  • Phone number
  • *Additional remarks
You will then receive more information and detailed guidelines for returning your order safely and secured. Items are accepted for exchange if returned within 30 days upon receipt and in perfect condition. To return a product, it must be placed its original Modani packaging, along with its corresponding Modani certificate(s), invoice and security tag. We recommend that you take all necessary measures to protect your product. Any item that has been returned incomplete, damaged, dirty, used or worn will not be accepted or exchanged.

Once we receive your returned product, you will get informed by mail. The jewelry item will go through careful examination before the exchange is processed, to ensure it replies to our terms and conditions. We cannot process exchanges on items that have been customized, worn, used, resized or damaged. Modani reserves the right to refuse exchanging any item that does not meet the above requirements according to its sole discretion. If your item replies to all our terms and conditions, we will approve your exchange and you may place a new order on our website. You can choose another available item with an equal, or higher value. Should a product be exchanged with a less expensive product, only the buyer of the returned product will be entitled to receive a voucher (valid for 1 year) of the price difference. Cash or card refunds are not available for returns or exchanges on our website or at our boutique.
Should a product be exchanged with a higher valued item, you will have to pay the price difference.

Of course, you are always more than welcome to visit our boutique and let us take care of your requirements.

*This exchange policy also applies to gifted items.
Condition of exchanged products
We will verify that the returned product satisfies the conditions of our policy and, if so, then we will proceed with the exchange.
Modani products must be returned safely and secured in perfect condition, accompanied by the Modani packaging, Modani certificate, corresponding invoice and security tag.
If the product does not meet our terms and conditions, we will refuse the return, and the products will be sent back to you.
Products you cannot exchange
Modani does not allow returns, nor can we process exchanges on items that have been worn, used or damaged.

Items that have been personalized in any way or made for you with customized specifications, cannot be exchanged to us. This includes products that have been engraved or resized.
Refunds
We do not offer refunds.
Fair is Fair

Warranty

Modani jewellery models are crafted with great care in our workshops and subjected to a series of quality control tests.
Your Modani jewellery is warranted for a period of two (2) years from the date of original purchase from Modani Antwerp store or online webshop against any manufacturing defects under normal use, after such defects have been confirmed by our technicians. This limited warranty does not cover damage arising from normal wear and tear, accidents or improper use.